Privacy Protection Policy

All client and traveler information provided to TravelChinaService is handled with strict confidentiality.

This may include traveler names, passport details, nationality, contact information, arrival and departure details, flight or train information, hotel preferences, meal requirements, medical or mobility notes, special requests, payment records, and other travel-related information required for tour arrangements.

We only uses such information for the purpose of arranging confirmed travel services in China. These services may include hotel bookings, transportation, guide arrangements, attraction tickets, domestic flights, train tickets, restaurant reservations, special permits, event arrangements, emergency support, and other ground handling services.

We do not use client information for unrelated purposes. We do not disclose client information to unrelated third parties.

TravelChinaService works with travel agencies, tour operators, DMC partners, wholesalers, corporate clients, and other business partners from different markets. We understand that each partner’s client base, pricing structure, itinerary design, market strategy, and business relationship must be protected.

All business information provided by our travel agents and partners is kept confidential.

This may include agency names, client sources, group details, inquiry records, quotations, contracts, agreed rates, payment terms, itinerary designs, supplier arrangements, special requests, and cooperation history.

We will not disclose a partner's business information to another company, supplier, competitor, or unrelated party.

All contracts, quotations, proposals, itineraries, net rates, service agreements, and commercial terms between TravelChinaService and its travel agents or partners are treated as confidential business documents.

TravelChinaService will not share these documents with other companies, competing agencies, unrelated travel operators, or third parties without permission.

Quotations and contracts are provided only for the intended partner or client. They are not used for comparison, resale, or disclosure to other companies.

When TravelChinaService works with a travel agency or partner on a specific inquiry, group, program, itinerary, or client project, we respect the business relationship behind that inquiry.

• We will not use the partner's inquiry details, client information, quotation content, or project documents to approach the partner’s client directly.
• We will not transfer the partner's inquiry or business opportunity to another company.
• We will not disclose one partner's prices, contracts, itinerary arrangements, or cooperation terms to another partner.

Our cooperation principle is simple: the partner’s client belongs to the partner, and the partner’s business information must be protected.

In order to operate travel services in China, some information may need to be shared with selected service providers. These may include hotels, transportation companies, guides, ticketing platforms, restaurants, domestic airlines, railway booking channels, venues, attractions, or local authorities when required.

Only the necessary information will be shared for service arrangement purposes.

For example, passport information may be required for train tickets, domestic flights, hotel registration, or real-name attraction tickets. Meal requirements may need to be shared with restaurants. Rooming lists may need to be shared with hotels. Permit-related information may need to be submitted to relevant authorities when required by local regulations.

We will limit such information sharing to what is necessary for confirmed service delivery.

Information received by TravelChinaService is used only for legitimate travel operation purposes.

These purposes may include preparing quotations, confirming bookings, arranging ground services, issuing tickets, coordinating hotels, communicating with guides and drivers, handling emergencies, processing payments, managing refunds, preparing travel documents, and providing after-service support.

• We do not sell client data.
• We do not use partner information for unrelated marketing.
• We do not disclose confidential business information for commercial advantage.

TravelChinaService limits access to client and partner information to staff members who need the information for quotation, booking, operation, accounting, emergency handling, or after-service support.

Our team members are expected to handle all client and partner information responsibly and professionally.

Documents, files, booking records, and business communication are managed with care to reduce unnecessary exposure or misuse.

Some travel programs may involve special personal or operational details, such as religious requirements, dietary needs, medical notes, mobility support, VIP arrangements, student information, corporate delegation details, government-related visits, incentive travel plans, or private family travel requests.

We treat such information carefully and only uses it for the purpose of arranging suitable services.

Special requests are shared only with the relevant service providers when necessary for the successful operation of the trip.

Email communication, quotation discussions, itinerary revisions, contract negotiations, and operational messages between TravelChinaService and its partners are treated as confidential.

We do not publish, forward, or disclose private communication without permission, unless required for confirmed service operation, legal compliance, payment processing, emergency handling, or official reporting requirements.

When clients or partners contact us through the website, email, inquiry form, WhatsApp, WeChat, phone, or other communication channels, the information provided will be used to respond to the inquiry and prepare relevant travel service arrangements.

We do not sell inquiry information to third parties.

Inquiry details are used only for communication, quotation, travel planning, booking follow-up, and service support.

In some situations, TravelChinaService may be required to provide certain information to hotels, ticketing systems, transportation providers, attractions, immigration-related authorities, police departments, tourism authorities, or other official bodies according to Chinese laws, regulations, or local operational requirements.

In such cases, only the required information will be provided, and the purpose will be limited to legal, regulatory, safety, or travel operation needs.

TravelChinaService respects the trust placed in us by overseas travel agents and partners. We understand that long-term partnership, and cooperation depends not only on price and service quality, but also on confidentiality, loyalty, and professional conduct.

We are committed to protecting partner relationships, client information, contracts, quotations, and commercial terms.

We do not compete with our partners for their own clients. We do not disclose partner information to other companies. We do not share confidential quotations, contracts, or project details with unrelated parties.

Our goal is to be a reliable China ground service partner that travel agencies can work with safely and confidently.

For any questions about privacy protection, client information handling, quotation confidentiality, or partner cooperation security, please contact us directly.

We will review the matter carefully and respond in a professional and responsible manner.